Imds — Assurance Intelligence
iBenefits

Employee benefits portal for insurance brokers

Manage large employee benefit programs with ease and control

Deliver best in class service experience to your clients and their employees through quick API integrations with TPAs and Insurers.

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Benefits Portal

Welcome back, Aaron

Live
e-cards

4

Family Members

GHI - 5,00,000

GPA - 50,00,000

GTL - 5,00,00,000

17

Flexi Benefits

1

Open Query

No. of Claims

PolicyIn ProcessPaidClosed
GHI110
GPA000
GTL000
The Shift

From individual dependent service quality to organisational service standards

Employee benefit servicing often depends on emails, spreadsheets, manual coordination and multiple stakeholders' coordination. As the portfolio grows, servicing becomes increasingly difficult to manage. iBenefits simplifies employee servicing while giving HR and broking teams deeper visibility and control.

Traditional Servicing
With iBenefits

Employees depend on HR for benefit information

Employees access benefits anytime through self-service

HR teams manage repetitive benefit queries

Routine servicing becomes automated and digital

Brokers manually coordinate servicing requests

System-driven self-service options with guided workflows

Claims visibility is limited

Real-time claim intimation, status updates and online document submission

Information scattered across multiple channels

One digital platform for all the stakeholders

Growing portfolio creates operational bottlenecks

Scalable servicing without increasing operational costs

The Cost

The cost of manual servicing

Manual employee benefit servicing creates avoidable operational overheads. Disconnected servicing processes affect employees' satisfaction, irritates HR and reduces the chances of retaining the client for a long-term.

Lower Customer Retention Rates

Disconnected servicing processes reduce employee satisfaction and make it harder for employers and brokers to retain client relationships over the long term.

Higher Operational Costs

Manual coordination, repetitive queries and fragmented workflows create avoidable administrative overhead for HR and broker teams.

Loss of Reputation

Inconsistent service quality and delayed responses can damage the employer's and broker's reputation in the market.

Slower Service Resolution

Manual servicing and fragmented communication increase response times for employee requests and benefit administration.

Limited Scalability

As EB portfolio grows, servicing complexity increases, making it difficult and expensive to expand business.

Data & Compliance Risks

Managing employee benefit information through spreadsheets and manual processes increases the risk of errors, inconsistent records and audit challenges.

Connected Servicing

How iBenefits enables connected employee benefit servicing

iBenefits creates a unified digital experience where employees, HR teams, brokers, service teams and insurance partners collaborate through connected workflows, enabling faster servicing, better visibility and a consistent employee benefits experience.

  • Employee
  • HR Team
  • Broker Team
  • Service Team
  • Insurance Partner / TPA
  • Connected Experience
Employees→
EnrolmentE-CardsCoverage & BenefitsClaims & Queries
HR Team→
ApprovalsReports & HistoryFinancialsEmployee Queries
Broker Team→
Program ConfigurationMember ManagementPolicy ServicingReports & Queries
Insurer / TPA / Wellness→
Claims IntegrationE-CardsWellness ServicesPolicy Updates
iBenefits Platform
VisibilityControlEmployee Experience
Connected Employee Benefits Platform
Capabilities

Core functional capabilities

iBenefits brings enrollment, claims, servicing, member data, administration and analytics together into one unified employee benefits platform.

Enrollment Management

Enable employees to digitally enroll themselves and their dependents while providing HR and broker teams with complete enrollment visibility.

Claims Management

Allow employees to intimate, track and manage claims while enabling HR and brokers to monitor claim progress through integrated workflows.

Query & Service Management

Provide a structured platform for employees to raise service requests, upload documents and receive timely responses from broker teams.

Member Data Management

Maintain accurate employee and dependent records with standard validations, benefits management and complete policy lifecycle visibility.

Administrator & Policy Configuration

Configure policies, users, master data, endorsements and employee benefit programs through a central administration module.

Communication & Analytics

Drive automated event-based communications while providing dashboards and business insights across employee servicing activities.

Key Outcomes

Happy employees compound business

Better Employee Experience

Provides employees with instant access to benefits, claims information and servicing through a modern self-service platform.

Lower HR Workload

Reduces repetitive employee queries through easy benefits and process illustrations/information

Faster Service Resolution

Improve response times by connecting employees, HR teams, brokers and service partners through a single platform.

Deeper Visibility & Control

Give HR and broking teams complete visibility into employee benefits, servicing activities and operational performance.

Stronger Data Governance

Improve data accuracy, security, audit readiness and operational consistency through structured digital processes.

Scalable Employee Benefit Servicing

Support growing employee populations without increasing servicing complexity or operational effort.

FAQs

Frequently asked questions

Everything you need to know about how iBenefits connects employees, HR teams, brokers and service partners on a single platform.

iBenefits gives brokers one portal to service their corporate clients' employee benefit programmes end to end: enrolment, dependents, nominees, e-cards, claims, queries, wellness, flexi benefits, reports and renewals. It cuts manual servicing, speeds up turnaround and strengthens client retention.

Your clients' employees get a single self-service portal to view coverage, add dependents, add nominees, download e-cards, track claims, intimate claims, access network hospitals, raise queries and use wellness or flex benefits. This reduces confusion and makes insurance benefits more accessible to employees and their families.

Yes. Your clients' HR teams manage enrolment, bulk uploads, endorsements, CD statements, claim MIS, corporate buffer, nominee data, reports and employee queries through structured workflows, reducing email coordination with employees, your servicing team, TPAs and insurers.

Yes. iBenefits provides predefined MIS dashboards across all your client companies, covering enrolment, claims, CD balance, policy-wise utilisation, GPA/GTL claims, pending actions, employee participation and query trends. Each client's HR team also sees dashboards for its own company.

iBenefits turns employee benefits servicing into a differentiated digital client experience. It improves client satisfaction and retention, reduces servicing cost per client, strengthens TPA and insurer coordination and gives your leadership visibility across your employee benefits book.

Yes. The Group HR Head role can access policies of multiple companies within the same group. This is useful for diversified groups where different entities have separate policies but require centralised oversight.

Broker RM and Broker Management roles are built in. RMs see their assigned client companies, while Broker Management sees all companies, reports, CD statements and claims dashboards. Your clients' HR teams and employees work on the same platform.

Yes. iBenefits has role-based access control for Admin, HR Head, HR Assistant, Group HR Head, Broker RM, Broker Management, TPA users and employees. Access can be restricted employer-wise, policy-wise, role-wise and feature-wise.

Yes. Employees can complete enrolment, add dependents, add nominees, view policy features, finalise selections, download summaries and access e-cards. This reduces manual data collection and improves enrolment accuracy.

Yes. iBenefits supports flex benefit configuration, allocation, package comparison, family information, core benefits, wellness benefits, diagnostic centres and finalisation. It can help employers move towards structured and employee-choice-based benefit programs.

Yes. iBenefits can support wellness dashboards, health check scheduling, medicine delivery, dental services, home healthcare, doctor consultation, nutrition counselling, condition management programs, online counselling and webinars, subject to wellness partner integration.

Yes. Employees, HR, brokers and TPAs can track claims, view overall claims, intimate claims and submit claims. The platform can also support claim intimation and submission for products beyond Group Health Insurance, depending on configuration.

Yes. iBenefits can integrate with TPAs through API or database sync, depending on the TPA’s technology readiness. It also supports offline TPA uploads for member IDs, e-cards, network hospitals, claim data and claim documents.

Yes. Employees can download e-cards from the portal. The system can also support offline uploads of member IDs and e-card files from TPAs where direct integration is not available.

Yes. iBenefits can incorporate precise logic for CD account reconciliation, including CD balance summary, CD statement download, additions, policy-wise view and group-wise view. This helps HR and management monitor insurer deposits and utilisation more effectively.

Yes. iBenefits can highlight variations between employer member data and TPA member data. This helps reduce claim rejections, endorsement errors and employee dissatisfaction arising from incorrect member information.

iBenefits supports renewal-related data, enrolment records, claim MIS, CD statements, member movement and utilisation reports. This gives the employer and broker better data for renewal negotiations and benefit design decisions.

iBenefits supports role-based access, user verification, audit trails, logs, profile controls, change password, policy lock-ins, archival and purging of expired policies or user data. This improves governance, accountability and data discipline.

Yes. Employees can raise queries, complaints and feedback through the portal. Admin teams can configure query types, sub-queries, escalation matrix, contact details and real-time query handling workflows.

Yes. iBenefits can support announcements, notifications, SMS, email and WhatsApp integration. This helps employers communicate enrolment windows, claim procedures, wellness programs, policy changes and renewal updates more effectively.
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Discover how iBenefits can transform your customer experience while scaling the business without disproportionate increase in the operational cost.

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